Refund policy

Here at Félix & Norton, we believe our customers deserve to receive the quality they expect from our cookies. This is why we have a 100% Quality and Satisfaction guarantee.

If you are not satisfied with your order, please send an email to info@felixandnorton.com describing where you feel we went wrong. Please also include the batch number and best before date that can be found on the packaging as well as your order confirmation number. Once we review your request, we will be able to contact you and offer either a full refund or replace your order free of charge.